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Microsoft opens new Xbox 360 repair siteDavedough @ Aug 06, 2007 13:25 | 23 comments
According to Microsoft's Gamerscore Blog, customers can register an Xbox 360, begin a repair process for a defective unit and track the status of the repair online. Microsoft is also announcing that its offering customers who sign up for this service a whopping $5 credit for out of warranty repairs.
Xbox 360 owners in places outside the US will have to wait for something similar to come to them as it is only available to American customers and you must have a Windows Live ID to sign in to the website.
This new website is just yet another step for Microsoft to make their customer service approach towards their mistake a bit easier for the consumer. Within the past year, Microsoft extended the standard console warranty by a year, expanded the services in which the warranty covers and extended warranty coverage as a whole to three years. This is all in response to the infamous Red Ring of Death that has plagued many happy or unhappy Xbox 360 owners. |
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Comment by: budro (Aug 06, 2007 14:01) awesome, bout time M$ did something other than extend the warranty and make everything more confusing lol |
Comment by: sukhvail (Aug 06, 2007 14:06) This is definitely a step in the right direction for Microsoft, plus it will be easier for analysts to find out the real failure rate of the consoles. The $5 credit is nice, but more people would register if they gave a certain credit to their xbl account. |
Comment by: ZippyDSM (Aug 06, 2007 15:59) MS is limping in the right direction but they could do a bit more still.... |
Comment by: webe123 (Aug 06, 2007 16:33) I just wonder WHY they don't adress the problem of overheating in the first place?
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Comment by: ZippyDSM (Aug 06, 2007 16:37) Originally posted by webe123: thats a toughie they could have forseen the money loss and put it plus 40% more into fixing the problem ASAP but they chosen to wait and its on them that they let it go. |
Comment by: hughjars (Aug 06, 2007 18:10) Originally posted by webe123: - I think the toughie is finding out exactly what happened in time.
Originally posted by webe123: - I think we'll find the new hardware & changes have solved this.
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Comment by: JorDogg (Aug 06, 2007 18:19) wouldnt you be gutted if it crapped out just after 3 years, by that time they should be cheap enough to just replace though newayz! |
Comment by: ZippyDSM (Aug 06, 2007 18:30) Originally posted by JorDogg: No sicne the PS3 once optimized can go 30-70% more powerful than it currently is right now,hell computer CPUs are moving to the CELLs design ,the PS3 can easily last till 012-013,the next Nin console will only be about as powerfull as the 360 and whenever the Xbox 2 rolls around it should be a bit more powerful than the 360 and PS3 if Jp devs stay with the WII or move back to the PS3 a new MS system wont make a dent in anything. |
Comment by: JorDogg (Aug 06, 2007 23:16) Quote:Originally posted by JorDogg: thats why i waited for the PS3, although i would love to get my hands on a 360 for "bioshock"! looks awsome but i suppose i can just play that on my computer |
Comment by: ZippyDSM (Aug 06, 2007 23:38) Quote:Quote:Originally posted by JorDogg: I know I am getting that game...like now new and from gamestop :P
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Comment by: Kraytos (Aug 07, 2007 08:07) This is an improvement,still does nothing for those who live outside the U.S like myself though. |
Comment by: ChromeMud (Aug 07, 2007 15:50) Originally posted by ZIppyDSM: I agree with you that the PS3 once optimized will offer a 30-70% computational improvement but it will always be restricted by it's memory and RSX chip in terms of it's video throughput.
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Comment by: hughjars (Aug 07, 2007 16:41) I have to say I agree ChromeMud.
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Comment by: ZippyDSM (Aug 07, 2007 17:04) Originally posted by hughjars: MS can take the gen only when theres no competition....the WII is already 1 million units from out selling them,the WII is pretty much going to lead the gen for the next 1-3 years with sony playing catch up,sony over estimated power and under estimated unit price and shot them self in both feet over it however sony should be able to ling to at least the 2nd position sales wise due to the simple fact it has Jp devs on its side.
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Comment by: hughjars (Aug 07, 2007 17:07) Originally posted by zippyDSM: - Of course.
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Comment by: ZippyDSM (Aug 07, 2007 17:26) Quote:Originally posted by zippyDSM: well some people need to be reminded that a console above 500$ is stupid because world wide it can go as high as 300 more, market penetration is important and the main reason why MS can not secure the number 1 seat in a full scale console war because asia is the deciding factor no JP devs no asia no asia and you lose a lot of money on mantanace of the brand, however the PS3 has price issues because of it its going to slow sales and crate a longer running debt vrs a high but short debt.
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Comment by: hughjars (Aug 07, 2007 18:45) Originally posted by zippyDSM: - I thin they'll stick to the tried and tested approach that has been practiced by everyone everywhere; they'll buy out if they have to.
Originally posted by zippyDSM: - You're probably right that it's going to cost large stylee but when all's said and done that's how this is done and they can afford to keep on throwing their chips onto the table when everyone else is forced to fold and walk away or finished through lack of cash.
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Comment by: ZippyDSM (Aug 07, 2007 18:58) Quote:Originally posted by zippyDSM: Meh its more brand building and mataining in my eyes< I mean if they want to shake things up sale a Xbox/360 emulator make it vista only not fou vista only(then make it have a unquie key that requires a live account,online activation and such),that would spike sales and releave pressure off unit sales and help slow the losses generated by the refurb nightmare,they could a lot more if they wanted to improve,but as far as I can see they are maintaining the brand and deving micro transactions to alter bring to the PC (imanage buying updates or non critical service packs and add ons and such) |
Comment by: ChromeMud (Aug 07, 2007 19:09) Originally posted by hughjars: I agree with you there hughjars.Microsoft seem to be real serious in getting a foot hold in this hotly contested market and they are going all in.They tripped up with the reliability issues but that isn't holding them back and I bet they have a big road map to where they want to be in the future.Japan is Microsoft's Achilles' heel and they have it tough with Nintendo and Sony dominating their own backyard.The entertainment market is worth billions so there's no doubt that Microsoft wants to remain a part of it and will do what ever it takes to compete with the giants that are Nintendo and Sony. |
Comment by: pmshah (Aug 09, 2007 23:53) Quote:Originally posted by hughjars: M$ is always going to have a problem in Japan. It is the attitude of the general money spending people there. Their motto is simply My Flag, My country, My money, in that order. I know this first hand having dealt with the market from the photographic field.
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Comment by: ZippyDSM (Aug 10, 2007 04:13) Quote:Quote:Originally posted by hughjars: MS needs to start off by dropping 5-20billoin,get devs to port and publish games on it by making it cheap for them to have a game published and localized doing so would start inroads to japan but also spike the worlds interested in the system because it has more games than its normal US PC style niche.
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Comment by: Hvygear (Aug 10, 2007 10:46) Thats a bit ghey... i live in the U.K so no xbox support for me :( , when it comes to 360's i like to think i'm pretty devoted seeing as i've had 4 360's of which 2 have fried themselves... |
Comment by: borhan9 (Aug 14, 2007 07:51) To me this sounds like what Microsoft does whit their Windows products and sends it as a report to Microsoft over the internet. |
