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GameStop offering compensation after Deus Ex coupon fiascoDVDBack23 @ Aug 28, 2011 19:25 | 13 comments
Square Enix, the company behind the game, had placed vouchers for a free OnLive version of the game worth $50 in every box sold but GameStop, who has a competing cloud service, pulled the vouchers before selling the PC game.
Today, as a compensation to angry gamers, GameStop is offering a $50 gift card and a "buy two-get one free" offer on all used games.
Square Enix, for its part, has also apologized, stating that they did not tell GameStop of the vouchers in advance and the company will remove the coupon in all unsold copies and future shipments.
Says GameStop CEO Paul Raines (via PCW):
We regret the events surrounding this title release and that our customers were put in the middle of this issue between GameStop and Square Enix, the publisher of this game. And for this, we are truly sorry. |
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Comment by: ROMaster2 (Aug 28, 2011 19:56) >used games.
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Comment by: dab0ne (Aug 28, 2011 20:18) Originally posted by ROMaster2: What does it matter if its used games? The voucher is free and so is the gift card. Gamestop will not be making any money if you spend $50 or less and if you put that towards a new game its going where it belongs. I think Gamestop has every right to sell these used games. When Gamestop buys a game from me they take a risk and bet that they will sell the game for more than they bought if from me for. If they dont do this then they take a loss. If the developers and publishers want to see a percentage of Gamestops used games sales they should insure Gamestop (for a fee) for the difference of any loss made. When Gamestop buys a new game from the developers there isnt anything said of Gamestops loss if the game does poorly and must be sold new at a marked down price of $19.99 even though Gamestop bought it direct for $50. Either way Gamestop takes a risk but the only difference is the Devs and Publishers dont get money for Gamestops risk the second time around.
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Comment by: DVDBack23 (Aug 28, 2011 20:36) Originally posted by dab0ne: Fact of the matter is that GameStop and others will take your brand new game and buy it back for 1/3 of what it's worth and then sell it at its market value to the next guy.
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Comment by: dab0ne (Aug 28, 2011 21:16) Originally posted by DVDBack23: That is true and with that as the fact of the matter I should be the one who is mad not the Devs and Publishers. As a rule of thumb I always try to sell my game on craigslist first just so I don't get screwed over by Gamestop. Even though there may be little risk there is still risk. It may not seem fair but it is. I don't have to sell gamestop my game at such a crappy rate and I don't have to buy a used game either. I like having the option to do both. If GS doesn't have a price I'm interested in (buy or sell) then I go on to the next person/company who does.
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Comment by: Mysttic (Aug 28, 2011 23:15) Yea it really tees me off that when I go to look at used games they are only $5 less than the retail new. There's is absolutely no reason for that absurd margin; which is why i go to pawn shops for used games and never Gamestop.
Quote: I agreed with most of what you said up until this point. Gamestop caters to kids, these very kids that go back to trade in or sell their used games in hopes of moving on to something better. I not saying they should give the shit away for free, but I've seen gamestop management mark up games bought back from kids by 5 times their value. That's robbery, I don't care what else you have to say on it.
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Comment by: Xplorer4 (Aug 29, 2011 09:06) Originally posted by Mysttic: Exactly, some of us understand the economics of it. You have to spend money to make money, and you have to make money to stay open. However, there is a difference between making a profit and being down right greedy. In most cases it wouldn't kill Gamestop, or similar retailers to give you just a bit more for the game. They still make enough profit to cover things like utilities,employee wages, and other expenses, while those at the top still make a nice chunk of change year in and year out. They may even make more money in the end. By upping the pay out, when words gets out, you will likley start attracting customer who would have likley went else where.
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Comment by: DVDBack23 (Aug 29, 2011 14:56) Originally posted by Mysttic: This is exactly right, the average AfterDawn user sells their games on ebay or craigs, but GameStop isn't marketed to the average ADer. It is aimed at mothers and young kids, both of which do not have the means to trade their games otherwise or cannot be bothered to do so.
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Comment by: LordRuss (Aug 29, 2011 17:18) I'm shocked that someone is actually getting $20 for a $60 game at Gamestop... Truth be known, even if GS bought a used game for $20, the resale value is nowhere near being within 10% of an unopened game. Its sale is nothing but pure gravy for GS, so even to double the price is fair margin for a resale (a somewhat basic economic principle that resale shops use).
http://onlyinrussellsworld.blogspot.com
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Comment by: Azuran (Aug 30, 2011 03:25) Originally posted by DVDBack23: If consumers weren't feeding their business they wouldn't do it. That is the REAL economics behind it. Don't blame Gamestop. If I gave you $20 to jump 10 times would you refuse and say "I'm not greedy, I'll jump for $5"? Maybe a couple of you, but most of you would take the $20.
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Comment by: Mysttic (Aug 30, 2011 03:58) Quote: You really did miss the point didn't you? I don't care if they do it to adults who have the means to understand the value of a game but don't take advantage of it. They deserve to be treated as idiots. Whether they find out from a friend, or internet, or other sources.
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Comment by: Azuran (Aug 30, 2011 04:43) Originally posted by Mysttic: You are overstating the effect of child exploitation on the used game industry as most states (including mine) have laws that prevent such activities. In fact I remember last time I traded a game to Gamestop that I couldn't sell on craigslist; I had to show ID. Not to say that it never happens, but not enough to piss and moan about either.
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Comment by: DXR88 (Aug 30, 2011 07:03) ya'll are just mad you didn't think of the Highway Robbery scheme aimed at kids and mothers.
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Comment by: Mysttic (Aug 30, 2011 18:03) Quote:
Quote: I see your work-around-point here. If gamestop didn't rob people, others wouldn't need to post on ebay or goto other pawnshops to find good-rare deals that we who know better do. In that sense I can thank gamestop, I still don't have to like it. |

Last week, GameStop made headlines by pulling coupons for a competitor out of boxes for Deus Ex: Human Revolution.


